BHSO

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OUR FREQUENTLY ASKED QUESTIONS

The following content is an overview of the most frequently asked questions for our BHSO, Buy Hair Systems Online, stock and bespoke hair systems

How Much Is a Stock Hair System?

Our stock hair systems start from as little as £299. Please visit our online store for our full product list. Please click here for full information.

How Much Is a Bespoke Hair System?

Our stock hair systems start from as little as £399. Please visit online store page for our full price list. Please click here for full information.

How Do I Order a Stock or Bespoke Hair System?

Simply visit our online shop to purchase any of our stock hair systems. Please click here for full information.

Will I Have A Video Call, After I Have Placed An Order For A Bespoke Hair System?

Once we have received your order, we will contact you by email to arrange an online call via, WhatsApp, Skype or Zoom to finish the specifications of your hair system order.

What About Stock Hair System Orders? Will I Have A Video Call, After I Have Placed An Order With You?

We are unable to provide a video call after you have placed an order for a stock hair system. This is only available to bespoke hair system orders.

What Offers or Discounts Do You Have on Stock Hair Systems?

We are happy to announce that we offer a 10% discount on 2 or more stock system purchases for non-payment plans.

What Offers or Discounts Do You Have on Bespoke Hair Systems?

We are happy to announce that we offer a 10% discount on 2 bespoke hair system purchases for non-payment plans. 20% discount on 3 bespoke hair system purchases for non-payment plans. 30% discount on 4 bespoke hair system purchases for non-payment plans. 

How Do I Redeem My Discount Off My Bespoke Hair System?

When placing an order online for our bespoke hair systems, simply add 2 or more hair systems to your shopping cart and the discount will be applied at the checkout. Discounts do not apply to payment plans.

What If I Purchase a Stock or Bespoke System Online and Forgot to Add My Discount? Can I Still Redeem This Later?

All discounts must be applied at checkout when you place an order with us and we cannot except a discount request once you have ordered from us. 

Who is Eligible for the Refer a Friend Discount?

The refer a friend discount scheme is only available to those who have purchased a stock hair system from us previously and not available on bespoke systems. Please click here for further information. 

How Do I Redeem My Refer a Friend Discount Off My Stock Hair System?

Simply, add your unique 15% off code at the checkout stage of your order. 

Is There an Expiry Date on the Refer a Friend Discount Code? 

Your unique one off, 15% discount code does not have an expiry code and you are free to use it whenever you want.

Can I share my Refer a Friend Discount Code?

The 15% discount code is only valid for one customer, friend referral and cannot be shared with any other individual. Any attempt to share your discount code will result in any of your current or future orders being voided from current or future discounts.

How Long Does a Stock and Bespoke Hair System Last?

The longevity of a stock or bespoke hair system will be dependent on many factors including your life style to how you maintain it. We usually recommend anything from 4 to 6 stock hair systems a year. And for our bespoke hair systems we also usually recommend an estimated 2 a year.

How Do You Clean a Hair System? How Easy Is This?

The process of cleaning a hair system can be undertaken from the comfort of your own home with relative ease. We have a number of online guides on our social media channels to help you maintain your hair systems. Please see the footer of this website for all of our social media channels.

Can You Shower With a Stock or Bespoke Hair System?

All of our stock and bespoke hair systems allow you to shower at your own convenience without any issues. Please visit any of our social media channels for further help and support of which an be found at the footer of this website.

Is Your Hair Systems Non-Surgical?

At BHSO, Buy Hair Systems Online, we only offer a non-surgical hair replacement service.

I Have Undertaken a Transplant, Can I Still Order a Stock or Bespoke Hair System?

We would always recommend that you speak with your consultant or surgeon who undertaken your transplant in order to see how your scalp will adapt to a hair system if you have recently undertaken this process. We have a high volume of customers who have undertaken transplants in the past, who have not encountered any issues. As mentioned, if you are unsure, then please follow the above advise before seeking a hair system.

Do You Sell Hair System Maintenance Products? And If So, How Can I Order?

We have a fantastic online store that will help you maintain your stock and bespoke hair systems. Please click here for full information.

Should I Use Tape or Adhesive When Applying the Hair System?

The use of tape or adhesives are dependent on many factors including, your skin oils, if you have any allergic reactions and other circumstances. If you would like to discuss your options then please contact our team at info@buyhairsysemsonline.com or by filling out our contact form. Please click here for full information.

What Is Better, Stock or Bespoke? Is There a Difference?

When ordering a bespoke hair system, you will have more customized designs, style options and overall quality. While a stock hair system will have less options in comparison.

Do You Offer Free Consultations?

So that we can make the process of providing you with a bespoke hair system as quick and as easy as possible, we do not provide free consultations to our customers. Our team of highly trained experts in the field of non-surgical hair replacement systems want to provide a product that is as cost effective as possible, while being to best standard.

Do You Offer Your Stock and Bespoke Hair Systems to UK Customers? What About Internationally?

All of our stock and bespoke hair systems are available to all UK and international customers, worldwide.

Do You Ship Your Hair Systems Internationally?

Our team will ship all stock and bespoke hair systems to our UK and internationally customers.

How Do You Ship the Hair System to UK and International Customers?

All stock and bespoke hair system orders are sent recorded delivery with a tracking number and proof of postage is stored on file. Our team will contact you to confirm the dispatch of the item and the expected delivery date. Any orders that have not been delivered due to postal service issues, will be followed up upon once we are made aware of said issue. Additionally, all accessory orders processed are posted second class with proof of postage. Please click here for full information.

Do You Offer Free Shipping on all Hair System Orders?

All of our stock and bespoke hair systems are delivered free of charge to our UK and internationally customers.

What Secure Payment Options Do You Offer When I Purchase Online?

So that we can continue to provide a secure and discreet service, we a number of payment options when ordering online.

Where Are You Located?

Our team of dedicated and creative individuals are located in the UK. Please click here for full information.

Do You Offer Money Back Guarantee?

All of our shop accessories and stock, bespoke hair systems come with a 100% money back guarantee within 30 days of receiving the item in question. If the item is returned or a return request is made after the 30-day period, we cannot honour the above money back guarantee. The money back guarantee commences upon the individual receiving the order and finishes 30 days thereafter. Please click here for full information.

How Long Does It Take to Receive My Stock or Bespoke Hair Systems?

We recommend a wait time up to 10 days for all stock hair systems orders to be received at the latest. While there is a 12 to 14 week wait time for bespoke system orders.

Do You Offer a Fitting and Regroom Services?

In order for us to provide our hair systems at the competitive rate that we offer, we do not offer fittings or regroom services at present time.

Do You Sell Hair Growth Products, Medications or Hair Transplants?

At BHSO, Buy Hair Systems Online, we only sell, shop accessories, stock and bespoke hair systems.

Do You Offer Payment Plans? And If So, How Do I Apply?

Our team understands how difficult it is to live with hair loss and have created a simple, pay monthly plan for our UK customers that provides a cost-effective solution to your hair replacement needs. Simply, contact us on info@buyhairsystemsonline.com or by filling out our contact form, by clicking here. A team member will discuss your options with you and help you choose the right pay monthly package.

I Cannot Afford To Pay For My Remaining Systems, Can I Cancel?

Once we have informed you that we are processing your next hair system order, you will be required to pay for this hair system. If you decide to cancel your payment plan before another hair system is processed, and you wish to receive a refund for the payments that you have made to us for your next system, then this will be processed by our team. Please note that you will receive a refund for the money that you have paid us for your unprocessed order only, any remaining payments for a current order will be taken.

Do You Offer a Cut In Service?

We are happy to announce that we can offer all of our UK and international customers our cut in service. Please click here to learn more.

How Do I Order a Cut In Service?

Simply send us your stock or bespoke, hair system into a well packaged cardboard box, with your order form to Buy Hair Systems Online, 9 Heron Way, Chipping Sodbury, Bristol, BS37 6XW as recorded delivery. Alternatively, if you are unable to send us the order form via postal service, or need to chat with us about placing an order, then please contact us via our email at info@buyhairsystemsonline.com or phone us on 01454 804529 with your full styling preference and enquiry.

How Do I Download Your Cut In Service, Order Form?

Please click here on this link to download our cut in service, order form.

Where Do I Send My Hair System For a Cut In Service?

Please send your hair system with your order form to Buy Hair Systems Online, 9 Heron Way, Chipping Sodbury, Bristol, BS37 6XW. Once we have received your hair system and undertaken the cut in service, we will contact you to inform you that we have dispatched your hair system back to you.

I Want to Stay Up to Date with Your Offers! How Do I Do This?

Simply fill out our newsletter form with your email address to stay up to date with the latest offers, discounts and deals. You can find the newsletter form on the footer of the website or on our contact page. Please click here for full information.

What Customer Support Do You Offer?

Our team are always available to assist you with any enquiries that you may have with current or new orders.

Simply, email us at info@buyhairsystemsonline.com or filling out our contact form. Please click here.

Alternatively, please contact us on 01454 804529 and leave us message on our automatic voice mail service with your full details and the reason for your call.

I Need Further Help and Support. How Can I Contact You?

Simply email our team at info@buthairsystemsonline.com or by filling our contact form. Please click here for full information.

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